REPAIR AND RETURN POLICY

1. General

Thank you for becoming a customer of Navigo Broadband. If you have any problems with your modem, please contact our Technical Support team at 867 668 2056 or at technicalsupport@navigonet.ca. No modem will be accept for repair or exchange at our retail locations until a technical support representative has confirmed that the modem requires replacement. Any Navigo Broadband customer can return their unopened, unused modem package for a complete refund, within 14 days of purchase and within their purchase receipt.

2.Your Acceptance of These Terms

By purchasing the Navigo Broadband modem, you signify your assent to our Repair and Return Policy. If you do not agree to this Policy, please do not purchase the modem.

3. Equipment Warranty

Navigo Broadband warrants that the Equipment will be free from material defects in material and workmanship for a period of twelve (12) months from the date of delivery of the Equipment to you in accordance with Section 6 hereof ("Equipment Warranty"). The Equipment Warranty will apply only if Navigo Broadband's tests disclose that the alleged defect is due solely to defects in material or workmanship.

YOU ACKNOWLEDGE AND AGREE THAT NAVIGO BROADBAND'S SOLE OBLIGATION AND YOUR SOLE REMEDY UNDER THE EQUIPMENT WARRANTY WILL BE LIMITED TO REPAIR OR REPLACEMENT OF THE EQUIPMENT WITH RECONDITIONED OR REFURBISHED EQUIPMENT WITHIN THE EQUIPMENT WARRANTY PERIOD, SUBJECT TO SECTION 4 HEREOF. YOU FURTHER AGREE AND ACKNOWLEDGE THAT OTHER THAN THE EQUIPMENT WARRANTY (AS DEFINED ABOVE), TO THE EXTENT PERMITTED BY APPLICABLE LAW, NAVIGO BROADBAND PROVIDES NO EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR CONDITIONS OF ANY KIND WHATSOEVER RESPECTING THE EQUIPMENT INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF TITLE OR NON-INFRINGEMENT, OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, STATE OR CONDITION, QUANTITY, DESIGN, WORKMANSHIP, DURABILITY FOR ANY PERIOD OF TIME, EFFICACY, CAPACITY, PERFORMANCE OR FITNESS TO RECEIVE THE SERVICE UNDER THE SERVICE AGREEMENT OR FITNESS FOR ANY OTHER PURPOSE, ITS FREEDOM FROM LIENS OR ENCUMBRANCES, COMPLIANCE WITH ALL OR ANY FEDERAL AND PROVINCIAL HEALTH, SAFETY AND QUALITY STANDARDS OR QUALITY, COVERAGE, PERFORMANCE OR AVAILABILITY OF THE SERVICE PROVIDED THROUGH THE EQUIPMENT TO YOU AT ANY TIME IN ANY GIVEN GEOGRAPHIC AREA OR AT ANY GIVEN LOCATION OR POSITIONING OF YOUR EQUIPMENT. ALL SUCH REPRESENTATIONS, CONDITIONS AND WARRANTIES, OTHER THAN THE EQUIPMENT WARRANTY DEFINED ABOVE, ARE HEREBY EXPRESSLY DISCLAIMED BY NAVIGO BROADBAND EXCEPT TO THE EXTENT WHERE, UNDER APPLICABLE LAW, THEY CANNOT BE DISCLAIMED, WAIVED OR LIMITED.

4. Replacement of Equipment

To the extent that Navigo Broadband substitutes your Modem or any Accessory with another substantially similar model and make of modem or accessory, which modem or accessory may be reconditioned or refurbished, (collectively "Replacement Equipment") you acknowledge that, upon delivery to you of the Replacement Equipment, the provisions of these Terms of Sale dealing with or applicable to the Equipment that is being replaced by Navigo Broadband ("Replaced Equipment") will automatically and without any further act, thing or document (i) terminate and be at an end with respect to that Replaced Equipment, and (ii) apply to the Replacement Equipment as if it were the original Equipment acquired hereunder and all terms of these Terms of Sale will apply to the Replacement Equipment without any novation occurring or being deemed to have occurred with respect to the Replacement Equipment.

The term "Equipment" hereunder will, in such circumstances, be deemed to refer to the Replacement Equipment in place of the Replaced Equipment. You agree that upon receipt of the Replacement Equipment you shall return the Replaced Equipment, if you fail to return the Replaced Equipment immediately following receipt, Navigo Broadband may charge your credit card for the cost of the Replacement Equipment.

5. Return of Modem for refund

Any Equipment that is not opened or used and is in working condition may be returned to Navigo Broadband, subject to Navigo Broadband's consent, within fourteen (14) days from your purchase of the Equipment provided that you have a copy of the original receipt. Please see www.navigonet.com for more details.